This monthly charge is a combination of two fees: The first is the Pre-subscribed Inter-exchange Carrier Charge (PICC), which is imposed by the Telecommunications Act of 1996. This allows the recovery of costs associated with long distance access through the local phone network. The second is the Regulatory Assessment Fee, which allows the recovery of expenses associated with interstate access charges and regulatory compliance and proceedings.

The best way to ensure that your payment is processed correctly is by submitting your check along with the account's remittance slip (which tears off the bottom of the front page of the monthly billing statement). If you have lost your remittance slip, please include your telephone service account number (located on top right-hand corner of monthly billing statement), service address (located on the top right-hand corner of monthly billing statement), and "UA" identification number (located on bottom right-hand corner of monthly billing statement). If a check payment has been sent in without proper supplementary customer account information, there is a possibility that the payment could be misapplied.

This fee is a FCC approved fee (FCC Docket CC 95-116), which may allow you to keep your phone number if you change your service provider and allows recovery of costs associated with upgrading the phone network for that purpose.

The incumbent LEC (Sprint/Verizon/SBC/Qwest) in some instances will charge for local calls in some areas. We pass these calls on to our customers at our cost.

We will create a new "Instance" of your phone number if you have changed management groups, the rate group in your local area has changed, or the phone number disconnect and reconnect.

Yes. We can set up your account so that your checking or savings account can be withdrawn from each month. Or, we can automatically charge your credit card each month. We also accept American Express, Discover, Visa, and MasterCard. Your credit card or bank account (whichever applies) is charged on the 14th of each month (or the closest business day to the 14th) for your local service.

If you need to make changes to your account, you may either mail any changes in with your remittance slip, or for faster processing simply give us a call.

It is a fee that you pay to your local phone company that connects you to the long distance telephone network. Local telephone companies recover some of the costs of telephone lines connected to your home or business through this monthly charge on your local telephone bill. The FCC, not the state Public Utility Commissions (PUC), regulates this fee. It is not a tax or a fee charged by the government.